How can we help?

Getting started

Account setup, KYC verification, first steps

How to create your Klinkeo account

Visit klinkeo.com and click Get started. Fill in your name, email, and choose a password. Choose your account type: Partner (you have a Stripe account) or Business (you need payment processing). Verify your email address via the link we send you.

Completing your KYC verification

After signing in, you'll be guided through the KYC form. Fill in your first and last name (letters only), phone number with country code, date of birth (you must be 18+), nationality, and residential address including city and postal code. All fields are required. Once submitted, your profile is marked as complete.

Understanding partner vs business accounts

Partners are individuals or companies with an active Stripe account. They process payments on behalf of businesses and earn 3–7% commission per transaction. Businesses are companies in countries where Stripe is not yet available. They post offers and connect with partners to process their payments.

Navigating your dashboard

After login, you land on your dashboard. The left sidebar gives access to all sections: overview, offers, applications, commissions, profile, and settings. The notification bell in the top bar shows recent activity. Use the theme toggle to switch between light and dark mode.

Stripe connection

Connect your account, invite process, verification

How to connect your Stripe account

From your partner dashboard, go to the Connect section. You'll see a unique Klinkeo email address (e.g. connect-560@klinkeo.com). Log into your Stripe Dashboard at dashboard.stripe.com, go to Settings → Team and security → Team, click Invite member, enter the Klinkeo email with the Administrator role. Once the invite is sent, paste your Stripe Account ID (format: acct_XXXXXXXXXX) in the form below and click Send for review.

What happens during account verification

After submitting your Stripe Account ID, your status changes to Pending. Our team verifies that the Klinkeo email was added to your Stripe team and that the account is active. Verification takes 1–2 business days. You'll receive a notification in your dashboard when your account is approved and status changes to Active.

Troubleshooting connection issues

If your account stays in Pending for more than 2 business days: verify the Klinkeo email was invited with the Administrator role (not just Member), check your Stripe Dashboard to confirm the invitation is accepted, and ensure the Account ID you pasted matches your actual Stripe account (find it in Stripe under Settings → Account details). Contact support@klinkeo.com if the issue persists.

Updating your Stripe account information

You cannot change your connected Stripe account once approved. If you need to switch accounts, contact support@klinkeo.com. Your assigned Klinkeo email address is permanent and unique to your partner account.

Payments & commissions

How payments work, commission rates, Stripe payouts

How payments work on Klinkeo

A business posts an offer specifying the payment volume and commission rate. You apply and get accepted. The business sends payments to your Stripe account. You process the payment through Stripe and the business receives their funds. Klinkeo takes a 5–10% platform fee from the commission. All fund movement happens directly through your Stripe account — Klinkeo never holds or processes any money.

Understanding commission rates

Commission rates range from 3% to 7% per transaction, set by the business in their offer. The exact rate is displayed on every offer before you apply. For example, on a €10,000 transaction at 5% commission, you earn €500. The platform fee (5–10%) is deducted from your commission, not from the business payment.

How platform fees work

Klinkeo charges a platform fee of 5–10% on each commission earned. This fee covers infrastructure, compliance, support, and matching services. The fee is calculated on the partner commission, not on the total transaction amount. Example: €500 commission at 10% platform fee = €50 fee, €450 net to the partner.

Tracking your payments and payouts

All payment tracking happens directly on your Stripe dashboard at dashboard.stripe.com. Klinkeo connects you with businesses but does not process or hold any funds — everything goes through your own Stripe account. Log into Stripe to see your balance, individual payments, payout history, and payout schedule. Payouts follow your Stripe account settings (typically 2–7 business days after a payment).

Offers & applications

Browse, apply, manage offers

Browsing available offers

Go to Offers in your partner dashboard sidebar. You'll see all open offers from businesses, with details including: country of the business, monthly payment volume (min/max), commission rate, and description. Use filters to find offers matching your preferences. Offers are sorted by most recent by default.

Applying to an offer

Click on any open offer to see the full details. Click Apply to submit your application. You can include a short message to the business explaining your experience and why you're a good fit. You can apply to multiple offers simultaneously. Your application status starts as Pending.

Managing your applications

Go to Applications in your sidebar to see all your submitted applications. Each application shows the offer name, business, date applied, and current status: Pending (awaiting business review), Accepted (you can now process payments), or Rejected. If accepted, you'll receive a notification and can start handling transactions.

Understanding offer statuses

Offers can have three statuses: Open (accepting applications — you can apply), Paused (temporarily not accepting new applications), Closed (no longer active). Only Open offers appear in the main offers list. If an offer you applied to is closed before review, your application is automatically archived.

Account & settings

Profile, notifications, preferences

Editing your profile information

Go to Profile in your dashboard sidebar. Click Edit to enter edit mode. You can update: first and last name (letters only, no digits), phone number (with country selector), date of birth, nationality (dropdown), country of residence (dropdown), address, city, and postal code (validated by country). Click Save changes when done. Your changes are submitted for review — you'll see an amber banner while under review.

Managing notification preferences

Go to Settings in your dashboard sidebar. In the Notifications section, you can toggle: email notifications for new matching offers, application status updates, and commission payments. Changes are saved automatically. You'll always receive critical account notifications regardless of preferences.

Switching between light and dark mode

Click the theme toggle button in the top-right of the sidebar (or in the public navbar). Light mode uses a white/off-white background. Dark mode uses a near-black background (#0A0A0A). Your preference is saved locally and persists across sessions.

Updating your email or password

To update your email address, contact support@klinkeo.com — email changes require identity verification. To update your password, go to the login page and use Forgot password. Enter your current email address and we'll send a reset link valid for 1 hour.

Security & privacy

Data protection, authentication, compliance

How we protect your data

Klinkeo uses industry-standard encryption for all data in transit (TLS 1.3) and at rest. Passwords are never stored — authentication is handled by Supabase Auth. KYC data (name, birth date, address) is stored encrypted in our database and only accessible to verified admin staff. We are GDPR compliant and never sell personal data to third parties.

Two-factor authentication

Two-factor authentication (2FA) is coming soon. When available, it will support authenticator apps (TOTP). You'll be able to enable it from your Settings page. We'll notify all users when this feature launches.

Cookie policy

Klinkeo uses essential cookies for authentication and session management, and optional analytics cookies to improve the platform. You can review and manage your cookie preferences on our Cookie Policy page. See our full policy at /cookies.

Requesting data deletion

To request deletion of your personal data (right to erasure under GDPR), send an email to support@klinkeo.com with subject 'Data deletion request'. Include your registered email address. We will process your request within 30 days and confirm by email once complete. Note: some data may be retained for legal/financial compliance purposes.